How to avoid duplicate emails sent from SMTP-enabled devices like iPhone, Android, or iPad?

How to avoid duplicate emails sent from SMTP-enabled devices like iPhone, Android, or iPad?


When sending messages from SMTP-enabled devices like iPhone, Android, or iPad, two identical copies are saved in the Sent folder. When an email is sent from the Zoho webmail page, there is no duplication of outbound messages.

Please follow the steps below on how to disable duplicate sent emails.

  1. Go to https://mail.sutton.com
  2. Enter your Sutton email and password.
  3. Go to Settings

  1. Scroll down and click Mail Accounts
  2. Untick the below option " Save  copy of Sent emails"
  3. Click "SAVE"


    • Related Articles

    • Using SMTP with Sutton Email (Sending Sutton emails using Printers/Scanners, Web forms, other devices)

      SMTP or Simple Mail Transfer Protocol allows you to send emails from an email application through a specific server. For example, if you want to use your @sutton.com account to send emails through another email client like a printer/scanner/copier, ...

    • iPhone/ iPad IMAP Email Configuration

      Configure your Zoho Mail Account as IMAP in iPhone/ iPad Ensure that IMAP Access is turned on for your account. (Login to Zoho Mail >> Settings >> Mail Accounts >> Email forwarding and POP/ IMAP >> Enable IMAP) In your iPhone, Tap Settings >> ...

    • How to set up Sutton Email on an Android?

      Please follow the steps below on how to set up Email on an Android: Login into Zoho: https://mail.sutton.com Enter your Sutton email and password Tab in the headshot icon/profile picture located in the top right corner and click 'My Account' From the ...

    • How to set up a Sutton Email on an iPhone (IMAP or POP)

      Please follow the steps below on how to set up Sutton email on an iPhone: Kindly proceed with server settings in your device: Tap 'Settings' Scroll Down and click 'Mail' Tap 'Accounts' Click 'Add Account' Tap 'Other' Add 'Mail Account' Enter your ...

    • How to delete multiple emails in my Sutton Email?

      To delete emails multiple emails from your mailbox you can follow these steps: Go to the https://mail.sutton.com/ Enter your Sutton email and password Navigate to your Inbox or the Folder containing the emails you want to delete. Click on the Inbox ...