Changing the password on behalf of the user

Changing the password on behalf of the user

To update your users' passwords, brokerage administrators should follow the steps below. It's important to note that changing passwords is restricted to those who are part of the office roster.
  1. Go to https://homebase.sutton.com/
  2. Enter your Sutton email and password.
  3. Go to Franchise Administrator app

  1. Search the user's account
  2. Click the pencil icon

  1. Scroll down on the left side and click
  2. Password menu
  3. Enter the new password.
    4. New password must meet a series of strong-password guidelines 
    1. Must be at least 8 characters long 
    2. Must contain at least one digit and one special character 

  1. Click Reset

    • Related Articles

    • Changing email display language in Sutton Email

      Please follow the steps below to change your email display language in your mailbox: Go to the https://mail.sutton.com/ Enter your Sutton email and password Access Settings: Once logged in, click on the gear icon ⚙️ in the top-right corner of the ...

    • How to update your password in Homebase?

      Please follow the steps below if you want to change/update your password in Homebase: Go to https://homebase.sutton.com/ Enter your Sutton email and password. From the dashboard click on your Name (Top right corner) From the drop-down menu click ...

    • How to reset your password in Homebase?

      Please follow the steps below on how to log in to Homebase: Go to https://homebase.sutton.com/ Tap Forgot Password? Click Here Please enter your Sutton Email and click ‘Submit’ Feel free to select the option that works best for you. (Email or Phone) ...

    • How to create Application-Specific Password In Sutton email?

      To create Application-Specific Password, please follow the steps below: Go to https://mail.sutton.com Enter your Sutton email and password. Tab in the headshot icon/profile picture located in the top right corner and click "My Account" From the ...

    • How to Add a Menu Item in your Website(Sitesbay)?

      Kindly follow the steps below on how to add menu items in your Sitesbay? Go to https://homebase.sutton.com/ Enter your Sutton email and password Click "CRM" App To log in to Sitesbay, kindly update your password in your Clientbay account first. To ...